114基于VF的客户管理系统

摘要
随着客户理念 的成熟，人们越来越认识到客户服务的重要性。客户服务己经成为整个企业成功运作的关键，是增强企业产品的差异性、提高产品及服务竟争优势的重要因素。提高客户服务水平，可以增加企业的形象度，增加企业的销售收入，提高市场占有率。
    本文介绍了在Visual FoxPro6.0环境下采用“自上而下地总体规划，自下而上地应用开发”的策略开发一个管理信息系统的过程。通过分析公司客户人工管理的不足，创建了一套行之有效的计算机管理客户的方案。文章介绍了客户管理信息系统的系统分析部分，包括可行性分析、业务流程分析等；系统设计部分主要介绍了系统功能设计和数据库设计及代码设计；系统实现部分说明了几个主要模块的算法，并附带了一些主要的窗口和程序。
    本系统界面友好，操作简单，比较实用。 [资料来源：www.THINK58.com]

【关键字】管理信息系统、客户管理、Visual Foxpro应用。
  [资料来源：http://think58.com]

[Summary]With more and more widespread and profound application of information technology in management, the implement of management information system has become mature in technology step by step. Managing information system is a new subject. Enterprise needs existence and development, so enterprise activities should be organized efficiently and organically, which means tightening up the enterprise management and strengthening effective management of any resource (staff, finance, property, etc.) internal the enterprise, and also establishing a management information system fitting in with its own characteristics.
This article introduces the detailed process of exploring a management information system under the environment of visual foxpro, utilizing “Top-Bottom” overall plan and a strategy according to “Bottom-Top” application and exploitation. That is to establish a set of effective scheme for company customer management by computer, through analyzing disadvantages of company customer management by human resources. This article emphasizes on three sections. The system analysis section of company customer management information includes feasible analysis, management function analysis.The system design section mainly focuses on system function design and data base design and data number design. And the system realization section has provided several major function , together with the main windows and programs. [资料来源：THINK58.com]
This economical and pragmatic system has explicit interface, with simple operation.
[Keywords] MIS、company customer management、visual Foxpro application
 
目    录
摘要 2
第一章 前言 6
第二章 系统需求分析 8
2.1现行业务描述： 8
2．2现行系统存在问题的分析 9
2．3解决方案 9
2．4可行性分析 10
第三章 新系统逻辑方案 11
3．1初步调研 11
3．2详细调研 11
第四章 系统总体结构设计 14
4．1软件模块结构设计 14
4．2数据库设计 16
4.3计算机系统的配置方案 17
4．4系统的安全性和可靠性设计 18
第五章 系统详细设计 19
5.1系统登陆界面： 19
5．2系统主界面： 21
5.3客户信息录入 22
5.4客户信息查询 23
5.5系统维护 26
第六章 实施概况 29
6．1系统开发环境： 29
6.2系统测试 31
6.3 系统运行与维护 31
6．4系统的转换方案 32
参考文献 34