一类知识工作效率影响因素分析与评价指标体系研究_工商管理

摘    要
随着信息时代的到来,企业面临的是一个动态多变的全球化竞争环境,知识和信息在制造型企业的作用日益突出,效率成了影响企业生存的重要因素.企业的整体运作效率越来越取决于知识工作者,他们以计算机为操作平台,在网络化环境中运用自己的显性和隐性知识为企业的产品和服务增值.
本论文从知识工作的界定入手，研究影响其工作效率的因素及其评价指标体系。文章在对企业知识型员工进行界定的基础上,首先对知识型员工的特点进行了分析,然后就知识经济条件下企业知识型员工的管理问题进行了探讨。通过对知识工作效率特点的分析，总结出知识工作效率的影响因素，构建其概念模型，并建立了适合企业知识型员工的系统评价模型。影响因素主要有：个人因素、任务因素、管理因素、环境因素；其次，本文通过实验设计着重研究其中两个因素对知识工作效率的作用；最后根据评价指标体系对影响因素提出知识工作效率的提高途径进行评价。
关键字：知识工作，知识工作效率，影响因素，评价指标体系

ABSTRACT
With the advent of the information age, enterprises are facing is a dynamic changing competitive environment of globalization, knowledge and information in the manufacturing-oriented enterprises have become increasingly prominent role, affecting the efficiency of enterprises have become an important factor for survival.'s Overall operational efficiency of enterprises more Depends on knowledge workers, their computer-operating platform in the network environment to use their knowledge of the dominant and recessive for enterprise value-added products and services.

[资料来源：THINK58.com]

This paper from the start with the definition of knowledge work, study its impact on the efficiency of the factors and evaluation index system. The article in the knowledge-based enterprises to define employees on the basis of, first of all on the characteristics of a knowledge-based staff were analyzed and then the knowledge-based economy under the conditions of a knowledge-based enterprise management staff of the issues discussed. Through the knowledge of the characteristics of the work efficiency, summed up the impact of the efficiency of knowledge, build their conceptual model, and the establishment of a knowledge-based enterprises for staff evaluation model of the system. Influencing factors are: personal factors, tasks, management factors, environmental factors and secondly, this paper focuses on the design of two factors on the efficiency of knowledge of the role of the final evaluation index system based on the factors to improve the efficiency of knowledge Means of evaluation.

Keyword: knowledge, knowledge work efficiency, impact, evaluation index system [资料来源：http://think58.com]

目   录      18000字
中文摘要    I
ABSTRACT    II
1绪论    1
  1.1 研究背景和意义    1
1.2 论文主要内容    2
2 知识工作定义及其特征分析    3
        2.1 知识工作的定义    3
        2.2知识工作的特征    3
        2.3知识工作者的概念    5
2.4知识工作者的特征    6
2.5知识工作者的个性特征    7
3 知识工作效率影响因素的理论研究    9
    3.1知识工作者工作效率影响因素分析    9 [资料来源：THINK58.com]
3.2 设计实验    12
3.2.1样本与问卷设计    12
3.2.2实证检验与分析    12
4 知识工作评价指标体系    16
4.1　企业知识型员工的评价指标体系    16
    4.2　知识型员工综合能力评价模型    17
4.3　评价实例    18
5 结论    22
6 致谢    23
参考文献    24
附表    26 [资料来源：THINK58.com]