CTI电话语音应答系统论文 VB开发

作为目前CTI行业是一个热门的方向，所谓CTI就是计算机电话集成，像我们的114查询台、168台、电话银行、防伪查询等等，都属于CTI应用。这种应用的好处是不言而喻的，许多单位都想使用CTI系统来解决他们企业内部一些无法解决的一些问题。

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首先要说明的是，CTI系统是一个热门的方向，像168,114等这些地方都是用专业的电话语音设备-语音卡来完成的，其成本投入非常高，这也就是目前大多数企业无法得以实施的主要因素。于是我试想用语音猫来解决这个问题，经过我进行了大量的实验得出这样的结论，在电话语音要求不太高的场合，我们可以用30元左右的普通猫来代替语音卡，其实语音猫的功能是非常强大的，不仅能够上网，其实有好多功能我们不少人是不知道的。

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面临语音卡非常昂贵的问题，于是我想采用普通的语音猫来编写VB程序来解决以上所面临的问题。 [来源：http://www.think58.com]

我首先分析出本系统的功能为以下一些功能：手工接听电话、打电话、挂断电话、语音应答、来电显示、电话录音与放音、转人工服务、收发短消息、收发传真等功能。然后将各项功能进行各自单独设计实验，然后进行组合，也就是我们经常所说的模块化的设计……组合各个模块就变成了我们想要的软件。

本系统将采用的是Visual Basic 6.0作为开发平台，利用VB特有的可视化设计将系统的界面做到人性化，美观化；利用VB特有的支持串口强大的开发能力与VB本身提供MSCOMM1控件的功能能很方便的来实现利用串口编程对语音猫的控制。

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电话应答；CTI；Visual Basic； Mscomm1；TAPI;语音猫；串口；RS-232；电话语音集成. [版权所有：http://think58.com]

 

As the current CTI industry is a popular direction, the so-called computer telephony integration CTI is that, like our 114 queries Taiwan, 168 Taiwan, telephone banking, security check, etc., all belong to CTI applications. The advantage of this application is self-evident, and many units would like to use CTI within their enterprise systems to address a number of unresolved problems.
Firstly I should say is that, CTI system is a popular direction, such as 168,114, etc. These places are a professional telephone voice equipment - voice card to complete, and its very high cost of inputs, which is the current most enterprises are unable to be implemented The main factors. So I imagine a cat with the voice to address this issue, after I have conducted a large number of experiments concluded that, in a telephone voice asked not to be too high occasion, we can use about 30 yuan instead of the ordinary cat voice card, in fact, voice cat's function is very powerful, not only to the Internet, there are actually a good multi-functional, many of our people do not know.

Faced with the problem very expensive audio card, so I would like to use an ordinary voice-cat to write VB program to solve the above problems faced.
I first analyze the function of this system for the following features: manual to answer the call, phone calls, hang up the phone, voice response, caller ID, call recording and playback, switch to manual services, text messages, send and receive fax and other functions. The function will then individually design their own experiments and then combined, which is what we call the modular design of each module ... ... combination we want to become software.
The system will use the Visual Basic 6.0 as a development platform, using VB unique visual design interface of the system be user-friendly, aesthetic-oriented; the use of VB-specific support for a strong development capabilities and serial VB itself MSCOMM1 Control feature makes it easy to achieve the use of serial programming of the voice control of the cat.
  [Keywords]
Telephone answering; CTI; Visual Basic; Mscomm1; TAPI; voice cat; serial port; RS-232; Telephony Integration.

 

目　录 [版权所有：http://think58.com]

摘要及关键词 [资料来源：THINK58.com]

第一章: 引言  5

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1.1   本课题的研究意义 5 [资料来源：http://THINK58.com]

1.2   本论文的目的、内容、及作者的主要贡献5 [资料来源：www.THINK58.com]

第二章：研究的现状及设计目标 5 [来源：http://www.think58.com]

2.1   现行研究存在的问题及解决的方法 5

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2.2   本课题要达到的设计目标6 [资料来源：http://think58.com]

第三章：要解决的几个关键问题 6

3.1   设计中要解决的问题  6 [资料来源：THINK58.com]

3.2   具体实现中采用的关键技术及复杂性分析 6

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第四章：系统的实现技术 9 [资料来源：http://THINK58.com]

4.1   各模块详述系统各部分的实现方法  9

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4.2   程序流程 10 [资料来源：http://www.THINK58.com]

第五章：性能的测试与分析 35

5.1   测试实例的研究与选择 35

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5.2   测试环境与测试条件 36 [资料来源：http://THINK58.com]

5.3   实例测试37

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5.4   性能分析37

第六章：结束语 37 [来源：http://think58.com]

致谢    37 [版权所有：http://think58.com]

参考文献37 [资料来源：http://www.THINK58.com]

 

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